Shipping policy

Delivery Partners

We utilize trusted UK courier services to ensure your orders are delivered promptly and securely:

• Royal Mail Click & Drop: Offers flexible drop-off and collection options, with tracking available on selected services.

• Yodel Direct: Provides nationwide delivery with tracking as standard, delivering between 7am and 9pm. 

Shipping Rates

Shipping costs are calculated at checkout based on the weight and size of your order. We do not offer free shipping.

Delivery Times

• Royal Mail: Delivery times vary depending on the service selected. Standard services typically deliver within 2–3 working days.

• Yodel: Standard delivery aims for 2 working days from the day of parcel drop-off. 

Order Processing

Orders are processed within 1–2 business days. Once dispatched, you’ll receive a confirmation email with tracking information, if applicable.

Packaging Guidelines

To ensure safe delivery, we adhere to packaging guidelines recommended by our courier partners. Items are securely packaged to prevent damage during transit.

Tracking Your Order

Tracking information will be provided via email once your order has been dispatched. You can use this information to monitor your delivery status.

Delivery Issues

If you encounter any issues with your delivery, please contact us at grails@poke-hub.uk with your order number and details of the problem.