Shipping policy
Delivery Partners
We use trusted courier services to ensure your orders are delivered promptly and securely:
-
Royal Mail: Offers reliable UK delivery services, with tracking available depending on the service selected.
-
DHL Express: Provides fast, secure international and domestic shipping with end-to-end tracking and express delivery options.
Shipping Rates
Shipping costs are calculated at checkout based on the weight, dimensions, destination, and delivery service selected. We do not offer free shipping.
Delivery Times
-
Royal Mail: Delivery times depend on the service selected. Standard UK delivery typically takes 2–3 working days.
-
DHL Express: Express delivery times vary depending on the destination and service selected. International shipments are often delivered within 1–3 business days, subject to customs clearance and local conditions.
Please note that delivery estimates are not guaranteed and may vary during busy periods or due to circumstances beyond our control.
Order Processing
Orders are processed within 1–2 business days. Once your order has been dispatched, you will receive a confirmation email with tracking information, where applicable.
Packaging Guidelines
We follow packaging guidelines recommended by our courier partners to ensure your items are securely packed and protected against damage during transit.
Tracking Your Order
Tracking information will be provided by email once your order has been dispatched. You can use the tracking number and the relevant courier's website to monitor your shipment's progress.
Delivery Issues
If you experience any delivery issues, please contact us at grails@infinity-biz.com with your order number and details of the problem. We will do our best to assist you in resolving the issue.